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Shipping

How long does it take for me to receive my artwork?

Most orders ship within a few days but please allow up to 10 days for processing. Each piece is carefully packaged and requires time for drying, varnishing, and in some cases framing. Please allow up to 2-3 weeks for deliveries in North America and 4-6 weeks for international orders to arrive. You will receive a confirmation email with a tracking number as soon as it’s been handled by the delivery company.

How are shipping costs determined?

Shipping costs are determined based on the price, dimensions, and weight of the artwork(s) purchased, as well as the shipping destination. Shipping costs include packaging and handling. Please note that artwork may be subject to duties, taxes and/or fees according to your country’s regulations. Please consult your local customs office for more details about duties and taxes.

What happens if my items get damaged in the post?

so please email me if you receive damaged items and I will do my best to make it right.

Can I come pick up a painting at your studio?

My studio is based in the Laurentians, you’re welcome to come pick up your artworkf rom my studio with an appointment. Email me at contact@sophiebastien.com

Am I going to pay customes fees?

Some international orders may be subject to customs fees. Any additional shipping and customs fees incurred are the sole responsibility of the recipient.

Returns

Unfortunately, I cannot accommodate refunds or exchanges. However, if there is a problem with your order arriving damaged or incorrect please contact me to sort it out.

All sales are final. Exceptions are made in case of any damage incurred during shipping. If this happens, please contact me within 7 days of receiving your artwork.

Commissions

Please note that commissions can not be refunded or returned.

Prints

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Commission

Do you do commissions?

I am open to commissions that fit my style and availability. If you have a specific project in mind, I’d love to hear about it! Payments are split into two parts, one non-refundable 50% deposit is required to reserve commission spots and the remainder + shipping (if necessary) upon completion.

How long does it take to receive my commission?

You can count 6 weeks from the moment the contract has been signed

Studio visit

I’m based in the Laurentians, about an hour north of Montreal, QC, Canada. My studio hours are by appointment only. If you’d like to schedule something, email contact@sophiebastien.com prior to your visit to set up a time. Some of my work is available at Arteria Gallery in Bromont, QC, Canada.

Artwork

Can you tell me a bit more about your process?

When creating my original art I use high quality wooden panel or stretched canvas Made in Canada.

I use the best paint in the market from Pebeo, a french brand that is-opaque acrylic that is highly resistant to UV

For the initial printing of the linocuts I use senior quality printing ink – and I do the pressing either using a printmaking friend’s nice old letterpress machine or simply by hand with a high-tech (not) old wooden spoon. For the watercolor paintings I create the hand-drawn lines with light-fast water-resistant Art Spectrum ink.

Ready-to-use water-based highly-pigmented matt acrylic paint with no cadmium pigments, covering, in colours that can be mixed together and that have excellent lightfastness (excluding fluorescent colours)

Once I’ve created the lines, I colour with Winsor and Newton Artists’ Watercolours. I love the clear vibrancy of watercolours. No, I don’t use inks or gouache paints to colour my pieces!

Where to place my artwork so it stays bold forever?

Art Conservators recommend minimising exposure of artwork to humidity, sunlight and extremes of temperature

Payments

How can I purchase your artworks?

I accept any credit cards and paypal, you can also pay in cash if you’re pick up your artwork from my studio.

Work with me

I own a gallery or store and I’d like to carry your work.

Awesome! Please feel free to contact me for enquiries about representation, licensing, or wholesale opportunities—email contact@sophiebastien.com

Do you work with interior designers?

Yes, I’m happy to create custom paintings in any size to suit you and your client’s vision. For a consultation to discuss your requirements, please email me at contact@sophiebastien.com

I’d love to collaborate with you

If you’d like to work on a collaoration with me, if you think that might suit my style, send me an email at contact@sophiebastien.com

If you have a question that is not answered here feel free to send me an email at contact(at)sophiebastien.com, I will get back to you ASAP!